Privacy Policy

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This Privacy Policy explains how Owner Value collects, uses, and protects the personal data provided by users when they use our website and services. We are committed to protecting your privacy and handling your personal data in accordance with applicable privacy laws.

Owner Value collects the following personal data:

• First Name and Last Name
• Email
• Phone
• Type of residence (Studio/One-bedroom, Two-bedroom, Three-bedroom, Four-bedroom, Multi-bedroom with more than four rooms, Detached house)
• Sleeping Arrangements
• Full Address of the Property
• ZIP
• Comprehensive Management
• Online Management
• Travel Preferences and User-Selected Adventures
• Information about the activities offered (excursions, snorkeling, hiking, etc.)

Owner Value uses the personal data provided by users for the following purposes:

• Handle inquiries about short-term rentals and provide personalized customer service.
• Process and manage property reservations.
• Communicate with users via email or phone to provide information regarding their reservations or for promotional purposes, subject to the user's consent.
• To improve and personalize the user experience on our website and with our services.
• Conduct market research and analysis to improve our services.
• Provide updates on seasonal events or special offers.
• Collecting feedback to improve services related to excursions and activities.

As part of the booking process through our Booking Engine, we collect and process additional data necessary for managing your stay, including:

• Guest Personal Information
• Contact Information
• Reservation Details
• Payment information (handled through secure, certified payment service providers.)

This data is processed exclusively for the following purposes:

• Reservation Management and Confirmation
• Tax and Legal Compliance
• Operational Notices Regarding Your Stay
• Prevention of Fraud or Unauthorized Use

The data may be shared, where necessary, with:

• Payment Service Providers
• Competent authorities (e.g., Alloggiati Web – Public Safety)
• Platforms and tools used for managing reservations

The processing of this data is necessary for the performance of the accommodation contract and to comply with legal obligations. Payment data is not stored directly by Owner Value, but is managed exclusively through certified providers that comply with security standards (e.g., PCI-DSS).

Owner Value implements appropriate security measures to protect users' personal data and prevent unauthorized access, disclosure, alteration, or destruction of the data. We use appropriate technical and organizational measures to ensure the security of personal data.

Owner Value does not share users’ personal data with third parties beyond what is necessary to provide the services requested by users. In certain circumstances, we may share personal data with third-party service providers acting on our behalf who are subject to confidentiality obligations.

Data may also be processed through reservation management software (booking engines and channel managers), payment providers, and digital tools used to deliver our services.

Owner Value will retain users' personal data only for as long as necessary for the purposes set forth in this Privacy Policy or as required by applicable law. Personal data will be deleted or anonymized once it is no longer needed.

The website may allow direct contact via WhatsApp. By using this service, the user agrees that their data may also be processed by WhatsApp (Meta Platforms Inc.) in accordance with its privacy policies.

We use analytics and tracking tools (e.g., Google Analytics) to understand user behavior and improve our services.

The processing of personal data is based on the performance of a contract, compliance with legal obligations, and, where required, the user’s consent.

Users have the right to access, correct, update, or request the deletion of their personal data. They may also object to the processing of their personal data or request that such processing be restricted. To exercise these rights or for further information, users may contact us using the contact information provided below.

Owner Value reserves the right to make changes to this Privacy Policy at any time.

Changes to this Privacy Policy will be posted on this page along with the date of the update. Users are advised to check this page regularly to stay informed of any changes. Your continued use of our website and services after changes are made constitutes your acceptance of those changes.

If you have any questions, comments, or concerns regarding our Privacy Policy or our personal data processing practices, please contact us:

• Email: info@owner-value.com
• Phone: +39 351 490 1584